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Help and support

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The Help and support section describes the information needed to request technical support:

•SafenSoft SysWatch version.
•SafenSoft SysWatch update version.
•Operating System and version.
•Display Help
•Display FAQ
•Online helpdesk
•Request support
•Request support via the web.

 

 

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Actions

hmtoggle_arrow1 Open FAQ

1.Choose the Help and support section of the Control Panel.
2.Click the Open FAQ link to see the answers to commonly-asked questions.

 

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hmtoggle_arrow1 Open online helpdesk

1. Choose Help and support section of the Control Panel.

2. Click the Online helpdesk link to open online helpdesk at SafenSoft’s website.

 

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hmtoggle_arrow1 Send support request

1. To send a request to the Support service, establish Internet connection.

2. Choose Help and support section of the Control Panel.

 

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3. Click the Send request to Support via E-Mail link to send your request by e-mail.

4. Enter User Data and request description and click on Forward button.

 

 

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5. Check the data to be sent: Settings and program info, processes, Windows system information. Attach screenshot or file with the detailed description if it is necessary and click on Forward button.

 

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6.  Click on Finish button to send the e-mail to SafenSoft Support team.

 

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hmtoggle_arrow1 Send support request using web form

1.        To send a request to the Support service, establish Internet connection.

2.        Choose Help and support section of the Control Panel.

 

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3.        Click the Send request to Support (web form) to open SafenSoft’s website.

4.        Enter user data and request description and click on Send button.

 

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